If you have given the app the necessary permissions in the settings of your phone, it recognizes the start of a journey via the "significant location change" function of your operating system. The app will wake up and activate the GPS module of your phone. We consider movement at a speed above 12 mph [...]
The app is designed to consume very little battery power. We only use your phone's sensors when we actually need them to detect a Trip or transfer data.
Please check that you have given the app all necessary permissions. For Android we need GPS to detect your Trips, overlay services (display over other apps) to recognize phone usage, and telephony state to recognize if you make phone calls during Trips. If any of those permissions is not given, the app will not [...]
Sometimes GPS crashes and, although it seems activated, actually it’s not functioning. To troubleshoot this we recommend: Check on Google Maps or any other navigation app to see if your position is found. Turn off and on GPS or restart your smartphone. Ensure you have internet connectivity. Another scenario is that you are registering [...]
Do I get deducted distraction free minutes if I listen to music on my phone or use the navigation system?
You can both listen to music and use your phone's navigation system without losing distraction free minutes. However, if you move the phone or touch the display while driving, we'll take it as a distraction. Entering your destination in the navigation system or selecting your playlist before departure will ensure that you both earn [...]
If you run another app while driving - e.g navigation - please make sure your smartphone is held in a cradle or somewhere fixed where it cannot move.