How does the MOVE app know I’m driving?

If you have given the app the necessary permissions in the settings of your phone, it recognizes the start of a journey via the "significant location change" function of your operating system. The app will wake up and activate the GPS module of your phone. We consider movement at a speed above 12 mph [...]


Why doesn’t my smartphone recognize Trips?

Please check that you have given the app all necessary permissions. For Android we need GPS to detect your Trips, overlay services (display over other apps) to recognize phone usage, and telephony state to recognize if you make phone calls during Trips. If any of those permissions is not given, the app will not [...]


All my settings and permissions are correct, but I’m still not registering Trips.

Sometimes GPS crashes and, although it seems activated, actually it’s not functioning. To troubleshoot this we recommend: Check on Google Maps or any other navigation app to see if your position is found. Turn off and on GPS or restart your smartphone. Ensure you have internet connectivity. Another scenario is that you are registering [...]



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