Please check that you have given the app all necessary permissions.
For Android we need GPS to detect your Trips, overlay services (display over other apps) to recognize phone usage, and telephony state to recognize if you make phone calls during Trips. If any of those permissions is not given, the app will not start a Trip and you will not earn points.
Some devices (e.g. Samsung) are asking for battery optimization. We ask you to not activate this option as the operating system may terminate the app in the background, resulting in no points being collected.
For iOS devices we need permission to location services set to ‘always’, allowance to send you notifications, and permission for background activity.