Sometimes GPS crashes and, although it seems activated, actually it’s not functioning. To troubleshoot this we recommend:

  1. Check on Google Maps or any other navigation app to see if your position is found.
  2. Turn off and on GPS or restart your smartphone.
  3. Ensure you have internet connectivity. Another scenario is that you are registering Trips but not uploading the Trip information to our servers due to an internet connectivity issue. The app does cache data, but the volume cached depends on the available space of your device.
  4. For iOS: Set permission for location services to ‘always’. If you set the permission for location services to ‘in use’ then you will have to open the app for every Trip and keep it in the foreground. If the permission for location services is set to ‘in use’, as soon as you open another app or lock your device, the Trip will be lost.